Purchasing department.
GiordanoShop places its main energies in the purchasing department. The ability to offer our customers the right mix of high quality, value and low prices is the basis of our business idea. With this particular resolution we are facing every day the challenge :to search for best products possible.

From producer to consumer.
We are able to offer high quality products at low prices by avoiding any intermediate levels. We have achieved our competitive advantage due to the direct contact between producer and consumer.

Support.
Our call centre and our technical department, both devoted to offer support and expert advice, always ensure that all queries and issues are answered promptly and extremely satisfactory. We are offering our support from the beginning of the purchase until the very end. We haven’t forgotten the oldest rule of all: a satisfied customer is a customer who will come back!

Storage & Shipping
Customers are often deterred regarding online purchases, because they fear that the shipment won’t be punctual, or even doesn’t arrive at all! It was amongst our top priorities to solve this problem. We therefore internalised the warehouse and made agreements with the best logistics companies operating within the national territory, in order to ensure deliveries within 48 hours without delays and disruptions. Also, to be able to provide a same day delivery for orders, which we receive before twelve o’clock. Thanks to a logistics capacity of more than 3,000 m, we are able to offer our customers the complete traceability of their order and the total tracking of the shipment, ensuring a reliable service and total security .

Mission:
To provide the customer with convenience and exceptional service, because the right price is not enough! Furthermore, we offer a wide range of good quality, hard to find items.

Facts:
Company organisation:
-- 30 employees spread between departments:
- Assistance (technical and call center)
- Warehouse & Logistics
- Department of chart & programming
- Accounting & budget
- Administration & purchases
- 97% of the products delivered promptly
- Over 25,000 accesses per day
- 8,000 orders processed per month
- 470,000 subscribers to the mailing list
- 500,000 registered users

A brief look back at history…
Giordanoshop.com did not emerge out of "nothing". The company is based on extensive economic experience (in the traditional sense) of the founder Vincenzo Giordano over more than 30 years. Since the arrival of new technology, the weight and challenge for the new generation of leadership has shifted to the online business. The assignment of his sons, Ferdinand and Salvio Giordano to lead the cmpany, brought enthusiasm and the feeling of being part of something big. Something that began from scratch, with very few - but highly motivated employees, who understood it, to turn the company with the aid of web-communication into a company with an international perspective. With the help of an innovative system we achieved that the magnitude of the giordanoshop.com increased and we remained highly competitive. Acting solidly and structured, consistency and perseverance pertain to our strengths, because we believe in what we do! We put our whole spirit and power in it. Our mission is to offer the customer the best product available, a goal through which we have grown, thanks to the promise that we always keep!